Here’s a 30 second video that shows you how to do this:
Turn off your update setting so you don’t get affected again in the future. How can I prevent this issue from happening again? Note: If you get a “failure” message, please restart your computer and printer, then try again. If you have a Mac or are unable to perform the steps from a Windows computer, please contact us to set up an exchange for the cartridges. Note: You must do this on a Windows computer as the files are not compatible with Mac. Once complete, your cartridges will work again. Select the checkbox next to the printer and click “Update”.
Please download the correct version for your printer below: To resolve this “cartridge problem” message, you should revert the firmware back to the correct version. Cartridge problem : One or more of the cartridges may be missing or damagedĬartridge problem : Remove and reinstall the indicated cartridges
